Frequently asked questions
Heat Pump Water Heater
  • It’s a single unit , no separate compressor or tank required. All components are combined together which makes it all in one unit.

  • There are no subsidies, however, any commercial or industrial enterprise can avail of accelerated 80% Depreciation on their investment in Heat Pump Water heaters which are classified as “Energy saving Devices” under Income Tax Act. Additional depreciation benefits will reduce the payback time for these enterprises.

  • – Heat Pump water heater can be combined with solar water heater to ensure that your heating and hot water needs are met while also being environmentally friendly.

    – It’s entirely possible that solar panels would be able to produce all the electricity you need to run your heat pump depending on the size of the solar array.

    – But Zanskar hotspring Heat Pump alone can provide a sufficient hot water supply with 75% energy saving so combining it with solar panels is not recommended unless solar panels are being installed directly to the grid for all appliances at home.

  • – Zanskar heat pumps can be installed indoor or outdoor and it’s ideal for Individual Homes, Large Apartments , Small Commercial Spaces.

    – The Unit has to be installed with proper ventilation if it’s installed indoors.

    – It is recommended to cover the unit if it’s installed outdoors. Installing the appliance under a ‘Chajja” or protection – roof will help in prolonging the life of the appliance’s internal working system.

    – As our heat pump is All in one /monobloc unit it will not require bigger space for installation.

    – Air to water Heat Pumps are relatively simple to install for a qualified installer and it takes 3-4hours to install

  • – Zanskar heat pump requires low maintenance . It’s advisable to have appliances checked every year in order to keep track of possible issues that could arise.

    – There is some maintenance that the owner can do himself which includes keeping the whole appliance clean while the condition of some technical parts needs to be checked by trained technicians.

    – Water quality should be good & there should be an efficient pumping system available which in turn helps to minimize maintenance & cleaning.

  • Zanskar heat pump can provide a maximum temperature of 60°c.

  • Zanskar heat pump water heater can operate in all weather reliability areas between -5°c to 43°c with highest efficiency.

  • Best setting is the intelligent mode where the heater will decide when to use the backup element or function in HP mode based on usage patterns and output temperature desired.

  • The average lifespan of a heat pump is 15 to 20 years if they are constantly being monitored and preventive maintenance is performed.

  • Yes, solar water heaters can be replaced with heat pump water heaters very easily. It’s a plug and play installation.

  • Yes, Zanskar heat pumps can be used 24 hours a day & can be kept on all the time.  Zanskar heat pump will automatically programmed desired temperature

  • – Yes , it is possible to program a heat pump to operate automatically & linked with smart controls

    – Our recommendation is to use intelligent mode where the heater will decide when to use the backup element or function in HP mode based on usage patterns and output temperature desired.

  • There are no health issues or environmental hazards by using the Zanskar Heat Pump.

    – It is environment friendly with high energy efficiency and uses no ozone depleting gases

    – Zanskar All on in one noise reduction design ensures extremely quiet operation

    – Use of Refrigerant R134A makes it incredibly low global warming potential

Tankless Water heater
  • Instant water heaters and tankless water heaters are different products, don’t get confused between these two. Instant water heaters are nothing but small storage water heaters between 1-6 liters and they do not provide continuous hot water instantly.

    Below table will show you the difference between storage and tankless water heaters.

  • – Tankless water heaters for bathroom can be installed inside or outside the shower area and are suitable for small and medium showers in the bathroom and for kitchen use.

    – They can be installed at any height as long as there is the requisite minimum pressure of 1 bar which is necessary for the geyser to operate and result in adequate shower performance.

    – Tankless Water Heaters should be installed vertically only and as recommended/shown in the installation/user manual and/or advised by authorised technician.

    – Small & compact Tankless water heaters for kitchen can be installed under kitchen sink and is also ideal for powder rooms and dining areas

  • – Plumbing requirements
    Yes, the geyser has specific plumbing requirements due to its design and needs to be installed by means of a template or by an approved authorised technician

    – Electrical requirements
    – Products are 1 phase – therefore it is important to know what phase connection is available in the target/customer building/residence
    – Yes, the wiring for Tankless Water Heaters has specific requirements:
    – The wiring has to be done directly from the geyser to the distribution board (DB)
    – The wire thickness and the circuit breaker capacity will depend on the rated power capacity of the geyser – see customer and technical service or product info sheet for more information

    – Pressure requirements
    – Minimum pressure of 1 bar is needed to activate units which represent inflow rates of water of around 2 litres of water depending on the pipe thickness

  • Theoretically the answer is Yes, if the distances between bathrooms are not significant, however, a higher capacity unit must be recommended and the risk of lower flow rate exists if the showers are on at the exact same time. At the moment we only have tankless water heaters for small and medium showers and for kitchen faucets so sharing the same between two bathrooms is not advised.

  • Yes, tankless water heaters can be used as backup for solar water heaters. Its best backup for solar water heaters since it gets activated on flow of water and only activates if the set temperature from the solar water heater is not achieved and provides instant backup and energy saving at the same time.

  • No, Zanksra does not have any Indian BEE energy rating as there is no standard rating currently for tankless water heaters. Tankless water heaters do not require BIS /ISI rating.

    Zanskar tankless water heaters are internationally certified and are compliance with  CE , ERP A Rating and IEC ( European Norms) on which Indian standards are based upon. So no compromise on safety and energy.

  • Spare parts are readily available at our service centre. There is a comprehensive warranty of 2 years with Zanskar products.

  • – Lack of water storage avoids expensive heat losses or zero standby losses which resulting in more energy saving

    – Water heating happens only when the hot water tap is turned and stops immediately once the tap is turned off. Hence energy is saved since there is no heating and reheating while the water is not being used.

    – Energy consumption is based on the delta t temperature desired / set less ambient temperature so excess heating does not happen.

    – Due to less salt deposition on its heating element the heating is more efficient compared to storage and hence less energy consumption is required

  • – Zanskar tankless water heaters are highly resistant to hard water due to patented heating modules in stainless steel and nickel -chromium heating elements for efficient heating.

    – Further Zanskar tankless water heaters have temperature control and do not heat water more than 60 degrees hence calcification which occurs at higher temperatures of 70-80- degrees does not happen as compared to storage. However, if the tds/hardness of water is above 100 we recommend either a scale inhibition /filtration system or water softener products for the whole house or bathroom. This will increase the life of all fittings and appliances, not only the water heater. 3M scale inhibition systems available in the market are highly recommended.

  • The tankless water heater will not switch on without flow of water.

  • The tankless water heater does not require any ventilation; however it should preferably be installed in an area where it can be reached easily so that the temperature and other settings can be changed when needed.

  • Tankless water heater’s power supply should be independent to avoid power distribution /sharing with other household appliances as the rated power of tankless water heater is higher than most of the appliances in house.

  • The load consumption depends on the usage pattern and flow rate which will be different for each household. Also the difference would be the same if you had 4 storage heaters on at the same time.

  • Yes you can, however wherever there is a 1 phase connection you cannot put a 3 phase heater.

  • Minimal easy maintenance is required.

  • Higher capacity wires are required to carry higher voltage due to higher capacity of the water heaters.

Husain Quettawalla- Founder & CEO

Husain’s career has been dotted with innumerable professional successes across diverse industries including finance, telecom and media. Having lived in over 20 countries, and 4 continents, it is his entrepreneurial instinct that helped him establish a successful business in building materials. Today, he is the founder and CEO of Zanskar Home Solutions and Aquagreen Solutions, and supports the group’s retail business TBS, on a strategic front, as a Co-Founder and partner.

Sachin Jaiswal – Co-Founder 

An entrepreneur with more than 18 years of experience in sales and distribution, Sachin is a pivotal member of Zanskar Home Solutions.  He is currently the Business Head for Aquagreen Solutions and was co- founder and ex-Managing partner of the groups retail business TBS in Pune. As a forward thinking retail and distribution leader in the water solutions space he plays an integral role in creating key relationships with manufacturers, architects, channel partners and industry associations. 

Vijay Natarajan- Co-Founder

An exponent of the real estate industry, Vijay has proven himself as a leader with a demonstrated history of sales, projects and team management. His professional caliber of the course comes well complemented with a passion for travel, design and construction. Today he is the CEO of TBS and co-founder of Zanskar Home Solutions, and provides a strategic vision to manage the groups business.

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